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E-Repository - South Eastern University of Sri Lanka
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Issue Date
Title
Author(s)
2017-01-17
Impact of service quality on customer satisfaction: special reference to Amana bank PLC in Eastern province in Sri Lanka
Nimsith, S.I.
;
Shibly, F.H.A
;
Ishama, M.Y.F.
;
Safnas, I.
2017-03-26
Impact of service delivery on customer satisfaction: a study among the telecommunication networks in Sri Lanka
Shameem, A.L.M.A.
2017-11-15
A study on factors influencing customer trust in and satisfaction with mobile banking in Sri Lankan state commercial bank
Murshitha, Seiyathu Mohammathu
2017-11-15
The role of internal marketing towards improving service quality: empirical setting from eastern based hotels in Sri Lanka
Shameem, A.L.M.A.
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Author
2
Shameem, A.L.M.A.
1
Ishama, M.Y.F.
1
Murshitha, Seiyathu Mohammathu
1
Nimsith, S.I.
1
Safnas, I.
1
Shibly, F.H.A
Subject
2
Service quality
1
Best practices
1
DeLone and McLean’s IS success model
1
Economy value
1
Functional quality
1
Image quality
1
Internal marketing
1
Mobile banking
1
Service delivery
1
SERVQUAL model
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