Abstract:
Public sector has been changing over the past two and half decades.
Pollitt (2003) stated that there are specific changes in internal market in
the National Health Services (NHS). Andy Adcroft and Robert Willis
(2005) found that current systems of performance measurement in the
public sector are unlikely to have a significant influence on improving
services. The most likely outcomes of these systems are further
commodification of services and deprofessionalisation of public sector
workers. It is apparent that public services need better performance
measures for their improvement of services. Researcher raises "what
factors influence on Public Health Service Organizations'
Performances? as a research question. Objective of this research is to
diagnose factors influencing Public Health Service Organizations'
Performances. Researcher approaches research by objective foundation,
theoretical foundations and graphical model. Researcher developed a
research framework incorporating customer, finance, internal business
process and Information Technology considering them as independent
variables. Performance of Public Health Service Organizations is
considered as dependent variable.
