Abstract:
Conflict between employers & employees and among employees creates
serious problems in the organizations. This may cause intention of quit
and lower job satisfaction. A significant number of people work in
various shops in every society in Sri Lanka. They are mostly unskilled
and possess lower level education. Due to various reasons, they pay
higher cost to sustain their position in the organization. Poor salary and
work overload are some of them. Harassment and job insecurity affect
their entire work and family life. Many employees in the unorganized
private sector are working without knowing their rights. In many cases,
employers do not pay EPF also. Even though they face unique problems
in the work place, unfortunately no study conducted in Jaffna district to
reveal their problems. The present study analyzed the impact of
relationship conflict on propensity to leave and job satisfaction of shop
workers by addressing the question "Is there any relationship between
the relationship conflict and Job satisfaction and propensity to quit?".
The main objective of the study was to find out the relationship between
relationship conflict and job satisfaction of the employees who are
working in private sector organizations. For the purpose of the study,
fifty employees have been randomly selected from various shops in
Jaffna city. Using the self-administrated questionnaire, their responses
were measured. The findings showed there is a negative relationship
between relationship conflict and job satisfaction (r=.-.754) and positive
relationship between relationship conflict and propensity to leave.
