Abstract:
Employees' attitudes and behaviours play a vital role in the quality of
service and customer satisfaction. Customer satisfaction and customers'
perceptions of service quality are significantly influenced by the
attitudes and behaviors of service employees (Bitner, Booms, &
Tetreault, 1990). It is empirically researchable to explore the perception
of organizational justice among bank employees and its impact on
organizational commitment. Thus, this study focused on the level of
organizational justice among the bank employees and its significant
impact on organizational commitment. The objectives of this paper are
to identify the level of organizational justice and organizational
commitment and to explore the relationship between the organizational
justice and commitment of employees of selected banks in Trincomalee
District. This study was conducted among 163 employees of selected
banks by using structured questionnaire. Collected data were analyzed
by univariate and bivariate analysis. The finding of this study
highlighted that the perception of organizational justice and
organizational commitment are in higher level among the bank
employees. There is strong positive relationship between organizational
justice and commitment among employees of selected banks. Findings
of this study will be important in understanding empirical knowledge on
the subject of organizational justice and organizational commitment
from the service sector perspective.
