Abstract:
Public administration, governed by bureaucratic structures built on
rationale principles, that dominated the twentieth century, has failed to
respond to the changing requirements of the present world. e-governance,
which is a paradigm shift over the traditional approaches in
public administration, means rendering of government services and
information to the public using electronic means. This new paradigm has
brought about a revolution in the quality of service delivered to the
citizens. This study examines these theoretical assumptions about E-governance
by analyzing some experiences at the local and national
levels of governments in Sri Lanka. The above stated purpose of the
study has been achieved by means of studying particularly secondary
materials. Personal observation is also used in this study. Primarily, the
study is based on descriptive analysis. Major finding of this study is that
the governments both local and national levels have not yet been
achieved the goal of e-governance although there are some of
opportunities to implement e-governance techniques in Sri Lanka. The
study suggests that proper initiatives should be taken to the
implementation of e-governance tactics in both local and national level
in Sri Lanka, to provide high quality of public services.
