Abstract:
This research study focused on the main factors influencing Sri Lankan citizens’ adoption of e-Government
services. After reviewing existing literatures on technology adoption, the researchers chose the UTAUT model
and picked up key determinants from it. The researchers aimed at answering research questions and testing the
credibility of hypotheses brought about from the model. Entire Sri Lankan populations’ internet users were
selected as the population of this study and sample size was calculated properly for collecting data.
Questionnaire was developed and made available in three languages; English, Sinhala and Tamil. Reliability test
was carried out to see the internal consistency of the data. The collected data were analysed using SPSS 20 and
Minitab 16, and Excel 2010 was also used at times. Correlation and regressions were calculated to see the
underlying relationships among the constructs and their impacts. Analysis found that Performance Expectancy,
Effort Expectancy, Social Influence had influence on Sri Lankan citizens’ Intention to Use e-Government
services and this intention influenced Use Behaviour of the citizens.
