Abstract:
In the rapidly changing and competitive environment to fulfill the expectations of the customers, organizations are always depending on the employee performance basically. Employees are the important asset to an organization and it is crucial that managers are able to motivate and mentor staff effectively in order to both maximize staff output and maintain staff satisfaction. The objective of the research is to identify the job performance factors of the employees of Social Service Department, to measure the level of job performance of employees in Social Service Department and to suggest the ways that helps to improve the perception and performance of the Officers for the departmental goal achievement. The conceptual variables are nature of work, motivation, job knowledge and commitment. The research data were collected from 106 staff in Eastern Province of all Social service officers, Development officer and Management assistant worked in the Department of Social Services. Data are analyzed by univariate and bivariate technique, use the SPSS package for the purpose of analysis. The results shows that all the variables are moderately support to the system. There is a positive relationship with job performance. Major findings are some field officers are reluctant to attend the field work because of there is no facility for transport, accommodation and wild animals problems. Work load, time to time change the data collection format and poor facility of working station. Suggestions are enhance the working facilities of the Social Service officers by providing sufficient office space, furniture, computer accessories and good working environment. Take disciplinary action against the officers who fail to attend their duties on time. Provide the non-cash benefit packages to officers for the improvement of the job performance positively. Eg: Provide quarter’s facilities, vehicle arrangements for field visit.
