Abstract:
This research aimed to study the effectiveness of the reward system, which will lead to
satisfaction and commitment among knowledge workers and data workers in the service
industry in Sri Lanka.
This research attempted to examine whether the knowledge workers and data workers
derive job satisfaction mainly from intrinsic rewards or extrinsic rewards and the
relationship between job satisfaction and commitment among the knowledge
workers
and data workers. To achieve the objectives three hypotheses were developed
for
testing. The study concluded that knowledge workers derive greater job
satisfaction
from intrinsic rewards tlxan extrinsic rewards while data workers derive greater job
satisfaction from extrinsic rewards than intrinsic rewards the study also concluded that
satisfaction followed
by intrinsic rewards is more correlated
with the level of
commitment than job satisfaction followed by extrinsic rewards for knowledge
workers
category, but could not say the same for data workers
category.
This study will be useful to identify the reward system, which will lead to a higher job
satisfaction and commitment among the knowledge workers and data workers. Findings
of this study will serve the organizations
to make suitable reward systems or take
corrective action in their motivational tools, which will assist them in reaching their corporate goals.
