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Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks
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| dc.contributor.author | Pushpakaran, K. | |
| dc.date.accessioned | 2017-12-27T10:38:17Z | |
| dc.date.available | 2017-12-27T10:38:17Z | |
| dc.date.issued | 2012-05-25 | |
| dc.identifier.citation | 2nd International Symposium 2012, 25th - 27th May 2012. South Eastern University of Sri Lanka, Oluvil, Sri Lanka, pp 46-48. | en_US |
| dc.identifier.isbn | 978-955-627-030-3 | en |
| dc.identifier.uri | http://ir.lib.seu.ac.lk/handle/123456789/2909 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | South Eastern University of Sri Lanka | en_US |
| dc.subject | Switching cost | en_US |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Customer retention | en_US |
| dc.subject | Internet banking services | en_US |
| dc.subject | Sri lanka | en_US |
| dc.title | Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks | en_US |
| dc.type | Article | en_US |
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2nd International Symposium - 2012 [138]
This is the proceedings of 2nd International Symposium held on 25 - 27 May, 2012 at South Eastern University of Sri Lanka