Abstract:
The fundamental requirement of managing
Knowledge Management (KM) successfully is to recognise the
knowledge assets and manage it in the circumstance of overall
organizational performance. The effective KM process influenced
by knowledge-enablers and hindering factors. Hence, this study
focuses to analyze the enablers and hinders that impact on KM
practices and implementation in tourism sector in Sri Lanka. A
total of 25 enablers and 20 hindering factors that could impact on
KM implementation and practices have been identified based on a
review of the related literature, and discussions with experts in the
tourism filed. Random sampling method was employed and
questionnaire survey carried out. 243 usable responses were
received and results of statistical analysis of the responses
revealed that the organisational infrastructure, management
leadership and support, organisational culture, motivational aids,
team building and knowledge variety, and use of internet and
information technology have been identified as the most important
enabler rank respectively for KM in tourism sector in Sri Lanka.
Meantime, employee turnover, knowledge loses, failure to identify
the variables of improving KM, use of inappropriate KM
strategies, over focus on IT and pressure for conformity were the
most important hindering factors rank respectively for KM in
tourism sector in Sri Lanka.
