Abstract:
Most of the countries in the world consist of pluralistic societies. The social fabric of these countries
have diversified by class, colour, country of origin, ethnicity, gender, religious and linguistic
determinations and as these countries are incapable of managing this diversity, social groups in that
countries have faced to discriminations, exclusions and marginalization. Most of these countries have
implemented the representative bureaucracy as a strategy to resolve this problem and provide equal
service through public administration including Sri Lanka. But as a minority group in Sri Lanka, estate
Tamils have been discriminated and marginalized. Objective of this research is to identify the role of
representative bureaucracy in protecting administrative rights of estate Tamil communities. As the
research area Poddana and Sooriyakanda estates in Kolonna DS division were selected. The qualitative
method was used to collect data. Primary data were collected using in-depth interviews and secondary
data were\ collected using literatures such as books, journal articles, reports and internet sources.
Collected data was presented using the thematic writing method and data analysis was done by using
descriptive analysis. The main factor that was identified by analysing the data of the study area was
that this estate Tamil community was highly marginalized when obtaining the administrative services
because they are the minority. The other factors for this discrimination were lack of language
proficiency in both administrative officials and people in this community, poverty, inability to prove
the legal identity because of the enclosure estate life and lack of assistance in public administration.
