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Users’ Perceptions on the Effectiveness of e-banking: A reference to the State Banks in Batticaloa, Sri Lanka

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dc.contributor.author Mohamed Hussain Thowfeek and Navaneetha Veerapathiran
dc.date.accessioned 2020-06-17T05:42:20Z
dc.date.available 2020-06-17T05:42:20Z
dc.date.issued 2018
dc.identifier.issn 2478-0677
dc.identifier.uri http://ir.lib.seu.ac.lk/handle/123456789/4378
dc.description.abstract . The electronic banking system has become more prevalent in all commercial banks in Sri Lanka. The primary goal of the introduction of e-banking is to reduce costs, increase efficiency and profitability and fulfil the banking needs of customers who want ubiquitous banking services. The research was undertaken to study the perceptions of the customers of state banks about the factors influencing the effective use of e-bank. The analysis of primary data collected through a questionnaire survey from e-banking customers showed that e-banking was mostly used to check account details, pay utility bills and transfer funds. Although the six factors such as accessibility, convenience, reliability, security, design and charges were found to have a significant impact on the effective use of e-banking, the e-banking users perceived three factors, such as security, accessibility and reliability, as vital to their effective use of e-banking. This study is beneficial to bankers in understanding customers ' perception of e-banking effectiveness since the research predicted factors that have a greater impact on the use of e-banking facilities. en_US
dc.language.iso en_US en_US
dc.subject E-banking en_US
dc.subject Effectiveness of e-banking en_US
dc.subject Innovative technology en_US
dc.subject State banks en_US
dc.title Users’ Perceptions on the Effectiveness of e-banking: A reference to the State Banks in Batticaloa, Sri Lanka en_US
dc.type Article en_US


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