Abstract:
More than 70 percent of organizations have adopted some kind of empowerment
initiative for at least part of their workforce (Lawler, Mohrman & Benson, 2001). To
he successful in today’s organizations need the knowledge, ideas, energy, and
the creativity of every employee, from frontline workers to the top-level managers in the
executive suite. The best organizations accomplish this by empowering their
employees to take initiative without prodding, to serve the collective interests of the
an organization without being micro-managed and to act like owners of the
organizations.
The researcher by this study has attempted to ascertain the effectiveness of the
strategies adopted by WVL in empowering their front line employees. The researcher
has conducted an independent survey among the frontline employees of World Vision
Lanka to identify levels of empowerment and thereby test the effectiveness of
strategies adopted by the organization to empower its employees.
For this purpose chosen 98 front lines, staff category employees were nominated on a
Stratified sample basis and the questionnaire was circulated among them the
a researcher has selected a sample of 66 front line employees of WVL and has obtained
perceived responses from them by way of a structured questionnaire. Front line
employees who were evaluated with the assistance of SPSS software using
correlation, factor, and descriptive analyses
Finally, the findings of this study expressed perceived responses of the respondents
has revealed that out of the four (04) components studied, information mean value
2.870 indicates the moderate value (2.5<Xi<3.5) among the respondents is at a relatively
lower level compared to the other three indicators (Power mean value 3.5284 High
level (3.5<XiS5), Knowledge mean value 3.6919 high level (3.5<Xi £5), Rewards
mean value 3.4827 High level (3.5<Xi <5).
The perceived responses of the respondents and the subsequent analysis of the
responses, have to lead the researcher to conclude, that the strategies adopted by WVL,
in empowering'»2.their frontline staff has proved to be effective.
