Abstract:
The major aim of the research was to measure the effect of work motivation on
employee job satisfaction in Ceylon Electricity Board (CEB), Batticaloa District. Ten
research questions were raised in this study. The first six questions were raised.to find
out the level of study variables and the seventh question tried to investigate whether
there are differences in job satisfaction between technical and supporting employees.
The eighth question was aimed at finding out the differences in job satisfaction across
different demographic characteristics as it was important to figure out such prevailing
demographical differences. Question nine was raised to test for the relationship
between work motivation factors and employee job satisfaction and the final question
which was the main question, was created to find out the extent to which the work
motivation factors affect employee job satisfaction in Ceylon Electricity Board in
Batticaloa District. Primary data were collected from the employees who worked at
the Distribution Maintenance Office, Area Chief Engineer Office, Distribution
Construction Engineer Office and Sub Stores of Batticaloa District, Simple random
sampling method was used to obtain 285 responses from employees working at CEB, -
Batticaloa District. The collected data were used to test the model using regression
analysis. The result revealed that the important elements of work motivation were
the manager’s leadership style, motivation practices, employee job expectations, reward
management system, and working environment whereas the identified consequence
was employee job satisfaction. All five variables had a positive influence on job
satisfaction and among them, motivation practices had the highest influence and working
environment had the least influence on job satisfaction. Further results implied that
there were no differences in employee job satisfaction between technical and support
service employees. Implications of this research for Expectancy theory, Herzberg
Motivation/Hygiene theory and Maslow’s Hierarchy Needs theory and practices were
discussed.
