Abstract:
ISO/IEC Guide 17025 is a universal
guideline that comprises benchmarks for product
testing service laboratories. This instruction will
assure the testing laboratory to carry out testing
services consistently and reliably. Implementation
and improvement of the quality management
system is an objective of many companies. Having
a quality management system is part of strategic
business development. A company with good
quality practices simply increases faith and
interest from existing customers and also from
potential customers. Quality is a comprehensive
topic, and it indeed cannot be covered thoroughly
within this project, therefore focused on three
significant angles that could help the process of
implementing quality systems become easier.
Those are the requirements of ISO/IEC
17025:2017 standard, the construction of a
quality manual, and also the company’s readiness
for accreditation. The main objectives of this study
are to identify and analyze the gaps and also
implement the ISO/IEC 17025:2017 quality
management system in conformance with the
standard. The key data was collected through
questionnaires, interviews, observations and
study of internal documents. The secondary data
was collected from reliable sources of
information, including guidebooks and standards
linked to the study. As well as this study use gap
analysis techniques compare to the existing
situations with the expected conditions. It gives a
quantitative approach to the research. According
to the outcomes, the company was mostly
compliant with the standard, and there was a need
for slight modifications or updates in the system to
be fully conformed.
