Abstract:
Administrative functions toil as the backbone of any sectors, especially in the higher educational
institutes; such as financial, academic, by-law, and other activities too. This study review the
influences of ICT in administrative services in the higher educational institutes based on past
research works. The required data were collected using qualitative technique and systematic literature
review has been analyzed to find the positive and negative influences of ICT in administrative
functions. The majority of the literature reviews positively support the influences the ICT in the
administrative duties in higher educational institutions such as quickest work within a given time
meantime there are negative consequences too such as no prior experience using the information
systems and IT equipment. In addition to that, no proper training provided to the administrative staff
to work with the ICT-enabled environment was another issue. It was strongly suggested to develop
management information systems based on the cloud that can be used via mobile phones which can
be developed based on staff's requirements, provide proper training to the administrative staff
members, and motivate staff to use ICT services provided by the universities. There were some
limitations while engaging with this study, such as a very few number research works were available
on the internet for the literature review and less number of recently published papers available.
