The impact of grievance handling procedure on employee motivation: the study based on the textile industry in Sri Lanka

Abstract

Sri Lanka’s earnings from textiles and garments exports increased by 28.7% year-on-year to $1.699 billion during the first months of 2021, according to the statistics released by the central bank of Sri Lanka. Even though there is a big opportunity to increase the exports from the textile Industry Employee Motivation is one of the impact factors in increasing the level of output. Against this backdrop, the main purpose of this research is to identify the impact of the grievance Handling Procedure on Employee Motivation in the Textile industry in Sri Lanka. For the Study 100 employees were selected through a stratified convenient sampling method from different factories and this study adopts a descriptive research approach including qualitative and quantitative data. This study collected primary data using questionnaires and various other secondary sources such as books, journals, reports, and articles. The collected data were tabulated and analyzed by using the SPSS package and MS Excel. Descriptive statistics, ANOVA, Correlation, and Regression analysis were used as the main analyzing methods. Following matters are identified through analysis, among the 100 employees, 49% were found to be 26–33 years old, that’s indicating an increased contribution of younger employees and a high rate (69%) of women are depending in the textile industry. Employee turnover rate is 30% within 1-5 years. Mean and standard deviation values for independent variables are 3.84 and 0.72 for simplicity of the process, 2.50 and 0.88 for supervisor capacity, 2.89 and 0.92 for Fair and Transparency, and 3.44 and 0.93 for the dependent variable (Motivation). According to the Correlation and Regression Analysis, this study accepts three Independent variables that are positively correlated with dependent variables and Impact each other through Hypothesis testing. This study suggested the following points for the improvements in grievance handling. Such as A manager/supervisor can usually track the behavior of people working under them, Develop a systematic grievance procedure to elicit the opinions of employees about the organization and its policies, and Use several Techniques for identifying employees' opinions like Gripe Box, Meetings. Finally, Coordinate several institutions including the government to give better prospects for employees within and outside of the organization for a better future of employees to achieve the sustainable development of our country.