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Does emotional intelligence affect organizational success in the banking sector in an emerging market?

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dc.contributor.author Raisal, Ismail
dc.contributor.author Nawaz, Nishad
dc.contributor.author Appasamy, Kunjithapatham
dc.contributor.author Gajenderan, Vijayakumar
dc.contributor.author Tarofder, Arun Kumar
dc.date.accessioned 2023-12-21T04:46:36Z
dc.date.available 2023-12-21T04:46:36Z
dc.date.issued 2022-05-05
dc.identifier.citation Academic Journal of Interdisciplinary Studies ,11 (3), 2022 pp. 350-359. en_US
dc.identifier.issn 2281-4612
dc.identifier.issn 2281-3993
dc.identifier.uri http://ir.lib.seu.ac.lk/handle/123456789/6870
dc.description.abstract The paper aims to study the effect of emotional intelligence and the performance of State Commercial Banks employees in Sri Lanka. Knowing the reason behind the job performance of workers is an important issue for scientific discipline. Theoretical viewpoints contain the emotional intelligence of executive-level employees, such as aspects of self-control, self-regulation, social understanding, empathy and motivation. Five basic hypotheses were investigated for employees’ emotional intelligence and performance to achieve the objective. The paper follows a quantitative approach. In total, 100 responses were collected from 153 samples, consisting of managerial level employees from Peoples Banks and Bank of Ceylon in Sri Lanka, analyzed using correlation and regression models. The findings of the study prove that emotional intelligence has a substantial positive relationship with employee success. It is suggested that the organization’s continuous training program is crucial to improving emotional intelligence and increasing managers’ performance levels. en_US
dc.language.iso en_US en_US
dc.publisher Richtmann Publishing en_US
dc.subject Employees’ performance en_US
dc.subject Emotional intelligence en_US
dc.subject Self-control en_US
dc.subject Self-regulation en_US
dc.subject Social awareness en_US
dc.title Does emotional intelligence affect organizational success in the banking sector in an emerging market? en_US
dc.type Article en_US


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  • Research Articles [915]
    THESE ARE RESEARCH ARTICLES OF ACADEMIC STAFF, PUBLISHED IN JOURNALS AND PROCEEDINGS ELSWHERE

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