Abstract:
The COVID-19 pandemic has had a significant impact on people's lives, altering
how they work, live, play, and study. Due to infection concerns, classroom
instruction was discontinued throughout this pandemic. As a result, e-learning has
grown in importance as a means for educational institutions to carry on with their
teaching and learning operations. Only a few empirical research have examined the
variables influencing students' intentions to use Zoom for online learning
consistently. The purpose of this study is to determine the factors that affect
management undergraduates' desire to continuously use Zoom applications for elearning at South Eastern University of Sri Lanka's Faculty of Management and
Commerce. This study is quantitative, and data from a sample of 300
undergraduates from the Faculty of Management and Commerce at South Eastern
University of Sri Lanka were gathered via a self-administered questionnaire
survey. Around 2400 students from various faculty departments make up the
population. A total of 300 responses to the 331 questionnaires were delivered to
the students via Whatsapp and used for this study. The necessary statistical analysis
was completed using SPSS and the data was imported from the Google form that
was used to collect the data.
Performance expectancy, hedonic motivation, work-life quality, and access to the
internet all significantly contributed to the explanation of the intention to continue
using the Zoom application for e-learning. Effort expectancy significantly
decreased the likelihood that people would continue using the Zoom program for
e-learning. The findings showed that the most significant element influencing
management undergraduates' intention to continuously use Zoom applications for
e-learning was hedonic motivation. Additionally, the explanation of the intention
to continue using the Zoom program for e-learning was positively and significantly
influenced by performance anticipation, hedonic motivation, work-life quality, and
access to the internet. However, effort expectations made a significant, but
negative, contribution to the justification of the decision to keep utilizing the Zoom
e-learning program. The study's conclusions offer crucial recommendations for
decision-makers, designers, developers, and researchers, enabling them to better
understand the primary elements influencing the decision to continue using Zoom
for e-learning during the pandemic. Since there is a lack of knowledge on the
crucial issues and components that influence the student's continuous intention to
use e-learning systems during and after the COVID-19 pandemic, universities and
higher educational institutions that implement e-learning for conducting academic
activities continuously face a significant problem in identifying the factors
influencing the intention for continuous use of the system. To fill current theoretical and empirical research gaps, this study examines undergraduates'
ongoing intent to use Zoom for online learning activities while also adding to the
body of knowledge.
