Abstract:
This research is "Impact of Risk on Performance of the Commercial Banks in Sri Lanka"
(with special reference to Commercial Bank PLC, Hatton National Bank PLC, Bank of
Ceylon and People's bank). The purpose of this study is to identify which bank has faced
the higher risk from these four banks. To assess the level of risk taken by the bank, the
researcher collected necessary information from theses four banks. Two independent
variable were taken up for this research study namely risk faced by the bank and
resources availability to assess the level of risk of these four banks.
In this research secondary data plays a major role as it mostly depend on recorded data
of four banks. These secondary data gathered form the following sources such as Annual
reports of Commercial Bank, Hatton National Bank, Bank of Ceylon and People's bank
and by browsing www.combank.net, www.hnb.lk, www.Boc.lk and www.people's
bank.lk. Primary data were collected from issuing questionnaire to the sample of 200
customers of four banks and discussion with managers.
According to the customers responses collected information were analyzed using SPSS
package, under the categories of personal and research data discussions were made and
researcher found out that all variable were satisfaction level finally conclusion and
significant recommendations made by the researcher to enhance the quality of this
research. The information is shown in the tables and figures. The findings of this study
revealed that the People's bank has the less risk than the COM bank PLC, BOC and
HNB. Therefore, necessary recommendations have pointed out to increase the bank
performance and customer satisfaction of these four banks
