Abstract:
This qualitative study explores strategies to reduce dropout rates from the Certificate Level course
at the Koggala Regional Hotel School, part of the Sri Lanka Institute of Tourism and Hotel
Management. Drawing from the perspectives of course directors, semi-structured interviews were
conducted with diverse stakeholders, including former students who left the program, current
students, parents, academic and non-academic staff, and experienced hoteliers from various
establishments. Key strategies emerged in three primary areas: academic achievement, student
integration, and financial support, reflecting the insights and experiences of students and
institutional staff alike. Departing students particularly underscored the importance of supportive,
close relationships with lecturers, along with individualized counseling and mentoring programs
that foster both academic and personal growth. Personalized support programs, such as student
loan options, academic assistance, remedial sessions, and supplementary learning opportunities,
were identified as vital in alleviating the financial and academic challenges that often lead to student
withdrawal. The study further highlighted the role of innovative, interactive teaching methods,
alongside technology integration, as essential in engaging students actively and creating a dynamic
learning environment. Such approaches not only capture students' interest but also align
educational experiences with the evolving demands of the hospitality industry. Overall, the
findings emphasize the need for a holistic approach to student retention that integrates academic,
financial, and socio-emotional support, fostering a nurturing educational environment. This
research advocates for a multi-dimensional strategy that addresses the complexities of student
dropout, suggesting that incorporating feedback from course and curriculum developers is crucial
in shaping effective institutional policies. The study’s outcomes serve as a valuable foundation for
future research and policymaking, aimed at enhancing student resilience, boosting success rates,
and supporting students on their academic and professional journeys.
