The determinance of customer satisfaction in Islamic Banking and finance in Sri Lanka: special reference to Amana Bank PLC in Kurunegala District

Mubassir, A.A.M.; Riyad Rooly, M.S.A.; Nimsith, S.I.

dc.contributor.author	Mubassir, A.A.M.
dc.contributor.author	Riyad Rooly, M.S.A.
dc.contributor.author	Nimsith, S.I.
dc.date.accessioned	2015-10-07T11:37:59Z
dc.date.available	2015-10-07T11:37:59Z
dc.date.issued	2015-03-04
dc.identifier.citation	Second International Symposium -2015, pp 79-85
dc.identifier.issn	9789556270617
dc.identifier.uri	http://ir.lib.seu.ac.lk/handle/123456789/901
dc.description.abstract	The research focuses to understand and create knowledge on factors and forces including service quality, product attributes, knowledgeable employee and bank image which influence on and its association with customer satisfaction in islamic banking and finance Industry. Researchers collect data for this research through personal interview, questionnaire and secondary data sources. The population of this study consist of 200 customers of Amana Bank in all the branches of Kurunegala district. A simple random sampling technique is used to select the respondent’s survey for this study. The result shows that a positive relationship between the selected variables and customer satisfaction in Amana Bank PLC in Kurunegala District.	en_US
dc.language.iso	en_US	en_US
dc.publisher	Faculty of Islamic Studies and Arabic Language, South Eastern University of Sri Lanka	en_US
dc.subject	Customer Satisfaction	en_US
dc.subject	Service Quality	en_US
dc.subject	Product Attributes	en_US
dc.subject	Knowledgeable Employee	en_US
dc.subject	Bank Image	en_US
dc.title	The determinance of customer satisfaction in Islamic Banking and finance in Sri Lanka: special reference to Amana Bank PLC in Kurunegala District	en_US
dc.type	Conference paper	en_US