Abstract:
The relationship between Job Satisfaction and Job Performance has long
been established. But, there are limited researches on Job Satisfaction and different
dimensions of Job Performance. However, the extent of the association has not been
investigated comprehensively in the context of the Sri Lankan banking sector. The
purpose of this study was to investigate the impact of job satisfaction on Task
Performance and Contextual Performance of non- managerial employees in the banking
sector in Sri Lanka. The sample consisted of 400 non - managerial employees randomly
selected from Systemically Important Banks. Two questionnaires were administered
among the managers and non- managerial employees. The non - managerial employees'
level of Task Performance and Contextual Performance was evaluated by the Bank
Managers. The Job Satisfaction questionnaire was used to measure the level of Job
Satisfaction of non - managerial employees. The collected data were analyzed using
regression analysis and correlation coefficient. The results of the study indicated that
Job Satisfaction had a significant positive relationship with Task Performance and
Contextual Performance. It was recommended that Job Satisfaction of non managerial
employees should be enhanced to improve the Task Performance and Contextual
Performance of the non - managerial employees.
