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  Unknown author (South Eastern University of Sri Lanka, 2011-04-19)
• Service quality and perceived customer satisfaction of national savings bank in war affected area with special reference to Jaffna district 

  Saravanabawan, A; Baheerathan, N (South Eastern University of Sri Lanka, 2011-04-19)

  The objective of this study is to examine the relationship between service quality and customer satisfaction in an extreme environment. Correlation and Regression analysis were used to assess data collected from 117 ...
• Moderating influences on the strategy making and firm performance relationship: a study of small and medium enterprises 

  Jayathilake, P.M.B (South Eastern University of Sri Lanka, 2011-04-19)

  Over the years, SMEs have gained wide reorganization as a major source of employment, income generation, poverty alleviation and regional development in Sri Lanka. Strategy making in business firms has also been identified ...
• Quality control in small and medium brick industry: an application of control chart in divisional secretariat of Addalaichenai 

  Ismail, M.B.M (South Eastern University of Sri Lanka, 2011-04-19)

  . Purpose: This research attempts to find out quality of bricks (length of bricks) produced in Divisional Secretariat of Addalaichenai. It further tries to identify causes for quality defect to put forward some suggestions ...
• Working capital management practices: a case study of listed manufacturing companies in Sri Lanka 

  Nimalathasan, Balasundaram (South Eastern University of Sri Lanka, 2011-04-19)

  A study of working capital management (WCM) is a major importance to internal and external analysis of business. The goal of WCM is to ensure that the company is able to continue its operations and it has sufficient cash ...
• Promoting the first generation women entrepreneurs in Sri Lanka: a lesson from India 

  Das, Bhagaban; Jariya Inun, A.M (South Eastern University of Sri Lanka, 2011-04-19)

  The women entrepreneurs of Sri Lanka were victims of war. They did not become entrepreneurs out of choice; they became entrepreneurs as a result of war, in their pursuit of supporting themselves and their families. ...
• The role of business community in the business environment: through the lens of corporate social responsibility (CSR) 

  Shameem, A.L.M.A.; Ahamed Thowfeek, S. (South Eastern University of Sri Lanka, 2011-04-19)

  Corporate Social Responsibilities is now a buzz word in corporate circles in Sri Lanka. Many organizations engage in CSR activities in order to gain business mileage and build corporate brands. CSR is about how business ...
• A study on application of balanced scorecard in management faculties in Sri Lankan universities for performance evaluation based on the internal business process perspective (IBPP) and mission perspective (MP) 

  Weerasooriya, W.M.R.B (South Eastern University of Sri Lanka, 2011-04-19)

  Performance evaluation of Management Faculties in Sri Lankan Universities is an important aspect of Higher Education system. This paper presents analytical study about how to use the Balanced Scorecard as a tool, which ...
• Clients' perception towards the image of insurance companies in Sri Lanka 

  Perera, Aminda Methsila; Amaradiwakara Kaumalee, K (South Eastern University of Sri Lanka, 2011-04-19)

  Insurance appears simultaneously with the appearance of human society. In natural economies, which are the most ancient form economy, insurance was defined as helping each other. This type of insurance has survived to ...
• The impact of customer relationship marketing (CRM) on market performance a special reference to the Sri Lanka telecom - Jaffna branch 

  Sivesan, S (South Eastern University of Sri Lanka, 2011-04-19)

  Customer relationship marketing (CRM) is considered as "attracting, maintaining and enhancing customer relationship". A paradigm shift which has taken place in service sector created a shift from transaction oriented ...
• போருக்குப் பிந்திய அஷ்ரப் நகரில் பெண்களின் பொருளாதார செயற்பாடுகள் 

  அய்யூப், எஸ்.எம்; றிஸ்வான், எம் (South Eastern University of Sri Lanka, 2011-04-19)

  இன்றய காலப்பகுதியில் இலங்கையிலும் சரி உலக நாடுகளிலும் சரி இடப்பெயர்வுகள் (Displacement) குடியமர்த்தல் (Resettlement) போன்ற செயற்பாடுகள் முக்கியத்துவம் வாய்ந்தவையாக காணப்படுகின்றன. சுனாமி உள்நாட்டு யுத்தம் போன்ற அனர்த்தங்கள் ...
• யுத்தத்திற்குப்பின்னரான அம்பாரை மாவட்டக் கவிதைகள் ஓர் ஆய்வு 

  Fowzer, Saadhiya; Sameena (South Eastern University of Sri Lanka, 2011-04-19)

  அம்பாரை மாவட்டக் கவிதைப்பாரம்பரியமானது மரபுக்கவிதை நவீன கவிதை புதுக்கவிதை என வளாசியடைந்திருப்பதை அவதானிக்கலாம் குறிப்பாக 1980 களில் பின் வெளிவந்த அம்பாரை மாவட்டக் கவிதைளில் இனமுரண்பாடு யுத்தமும் அதன் விளைவுகளும் சமாதானத்தின் ...
• வாகரைப்பிரதேச மக்களின் யுத்தத்திற்கு பின்னரான மூன்று தசாப்த கால இடப்பெயார்வுகளும் வாழ்வாதார மாற்றங்களும் எதிர்கொள்ளும் சவால்களும் 

  வர்ணகுலசிங்கம், ம (South Eastern University of Sri Lanka, 2011-04-19)

  மட்டக்களப்பு மாவட்டத்தின் வடபுற எல்லைப்பிரதேசமான வாகரைப்பிரதேசம் பரந்த நிலப்பரப்பினைக்கொண்ட ஒருபிரதேசமாயினும் மாவட்டத்தின் ஏனைய பகுதிகளுடன் ஒப்பிடுகையில் குடித்தொகை மிகவும் குறைவான பிரதேசமாகவும் அபிவிருத்தியில் பின்தங்கிய ...
• Financial leverage and its impact on investment decisions: a study of selected trading companies in Sri Lanka 

  Pratheepkanth, Puwanenthiren (South Eastern University of Sri Lanka, 2011-04-19)

  This research paper primarily focuses on the impact of financial leverage on investment decisions of firms and it is an attempt to look at the impact of financial leverage on investment levels using firm-level panel data ...
• The impact of employees' need for achievement on their performance and job satisfaction 

  Aloysius Mahenthiran, S.M.C (South Eastern University of Sri Lanka, 2011-04-19)

  It is obvious that the outcome of every employee depends on his/her desire to work. The work should match the person, at the same time the person also should match the job. Since aspiration of the employee fails to achieve ...
• The impact of product modification on customer satisfaction 

  Vannarajah, T.L; Leon Jude, S.A (South Eastern University of Sri Lanka, 2011-04-19)

  This research concerns with the analysis of "The impact of product modification on customer satisfaction". The researcher formulated problem question as "Does product modification have significant influence on customer ...
• The relationship of cash conversion cycle with firm size and profitability: a survey on manufacturing companies in Sri Lanka 

  Pratheepkanth, Puwanenthiren (South Eastern University of Sri Lanka, 2011-04-19)

  In this paper investigate the relation between the length of the CCC and the size of the firms, and the length of the CCC and profitability. The researcher collected data of this study from the financial statements of ...
• The impact of performance appraisal system on employees job involvement with special reference to employees in Rainco private limited 

  Gaffoor Sareena, U.M.A (South Eastern University of Sri Lanka, 2011-04-19)

  This paper investigates to determine the impact of performance appraisal system on employees* job involvement of an organization. Performance appraisal provides a lot of information not only to solve the managerial ...
• Customer relationship marketing as a strategy for better banking relationship -a comparative study of Peoples bank and Sampath bank 

  Abeysekera, Nalin; Kumaradeepan, V (South Eastern University of Sri Lanka, 2011-04-19)

  Since the end of the war in May 2009 the Central Bank has approved new bank 45 branches to be setup in the Northern peninsula. Already 11 banks have commenced operations. Hence it is clear that a bank operation in the ...
• Motivation and its impact on job satisfaction of employees in banking sector during conflict scenario: a case study of bank of Ceylon, Jaffna, Sri Lanka 

  Vannarajah, T.L (South Eastern University of Sri Lanka, 2011-04-19)

  The purpose of this study was to investigate the impact of motivation on job satisfaction of employees in banking sector. The idea was to profile factors causing high motivation and job satisfaction and also to profile ...

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