Abstract:
. Emotional Intelligence is regarded as a vitally important concept that
leaders have to learn for the success of any organization. In reviewing the Sri Lankan
research literature to find the ways to enhance the Job Satisfaction, the researcher could
identify Emotional Intelligence of the managers as one of the most important but
abandoned concept. The purpose of this study was to investigate the impact of
Managers1 Emotional Intelligence on Non- Managerial Employees' Job Satisfaction in
the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non -
managerial employees randomly selected from Systemically Important Banks. Two
questionnaires were administered among managers and non - managerial employees.
Data collected were analyzed using regression analysis and correlation coefficient The
results of the study indicated that Emotional Intelligence had a significant positive
relationship with Job Satisfaction. The relationship between four elements of Emotional
Intelligence and Job Satisfaction was further investigated. The data indicated that self
management relationship management and social awareness were significantly and
positively related to Job Satisfaction. No relationship was reported between self
awareness and Job Satisfaction. It was recommended that Emotional Intelligence of the
managers should be enhanced to improve the Job Satisfaction of the non - managerial
employees.
