Abstract:
The purpose of this study was to investigate the impact of
motivation on job satisfaction of employees in banking sector. The idea was to profile
factors causing high motivation and job satisfaction and also to profile those factors that
contribute low motivation and dissatisfaction at work. The researcher formulated
problem question as "What makes some employees perform better than others? What
makes some employees seem better satisfied in their jobs than others? How can we
improve the motivation and overall job satisfaction of our employees?"
The researcher objectives are drawn for this valuable study are To determine
the causes of satisfaction and dissatisfaction, To make recommendations that will lead
to increased satisfaction and decreased dissatisfaction and Assess the level to which
organizations meet their job satisfaction performance by motivation.
Some limitations were also identified in this research, such as they keep statistical
reports as secret, so the researcher can't collect sufficient data. Managers are busy
people, so some of them unwilling to talk with the researcher, some questionnaires will
not be completely filled up and this study was carried out with in a time scale.
In contemporary world Banking sectors are main organization for the
economic growth and for the economic development. Banking sectors are important
service organization internal customers/employees are king of organization by which
employees should be satisfied. If employees are satisfied they can provide better
contribution for their customers. Job satisfaction is considered as a most important
element in achieving organizational goal and objective. In a way organization are trying
to increase the motivation because motivation typically contribute to the job
satisfaction. Thus level employee motivation on job satisfaction is analyzed in this
present dissertation.
This study is conducted six bank of Ceylon in Jaffna district with the ultimate
sample of 100 respondents through questionnaires and these data were presented and
analyzed by using statically tools. The results of these analyses were used to test the
relationship between motivation and job satisfaction. Here, two hypotheses were
conducted as higher degree of rewards leads to higher level of satisfaction and reduced
dissatisfaction, the strong/favorable motivation leads to high job satisfaction.
The research findings indicate the relationship between motivation and job
satisfaction as positive at the r point of 0.764(**) and has significant impact on
customer satisfaction at the regression point (r2) of 0.508 with the significant level of
0.000. From these findings, we can conclude that "there is a high positive relationship
between motivation and job satisfaction". And "all motivation variables have significant
influence on job satisfaction".
