Abstract:
Performance evaluation of Management Faculties in Sri Lankan
Universities is an important aspect of Higher Education system. This paper presents
analytical study about how to use the Balanced Scorecard as a tool, which is applied to
Management Faculties in Sri Lankan Universities performance evaluation, and points
out that it overcomes the defects in the traditional single application of financial
indicators which measures performance, and it raises the value of performance
management appraisal based on the introduction of internal business process and
mission perspectives. Robert Kaplan and David Norton (1992) present the Balanced
Scorecard (BSC) is widely used the method to improve on an organizations
performance. This study introduces the concept of the Balanced Scorecard as the frame
work for the evaluation of Management Faculties in Sri Lankan Universities, and
utilises three dimensions under each perspectives to design a questionnaire. The primary
purpose of this study is to evaluate relationship between internal business process
perspectives and mission perspectives. It shows that the measurement index developed,
could measure the fact that the Management Faculties have effects in three dimensions
under each perspective after the execution of performance evaluation- namely, quality
of teaching, learning process and other facilities, mission and objectives achievement
and how these perspectives influence each other.
