Abstract:
This paper examines the level of stress management competencies among
banking sector managerial employees. Further, this study explores the level of effect
personal factors on stress management competencies. The stress management
competencies is measured using the dimension of respectful and responsible behavior,
managing and communicating work, managing individual in a team and managing difficult
situations.
The data is collected using questionnaires from 84 managerial employees who are randomly
selected from the banks in the Batticaloa district. The data is analyzed using the statistical
techniques of descriptive statistics, one sample t test, independent sample t test, ANOVA
test, correlation and cross tabulation techniques.
The study found that the stress management competencies of managerial employees are
high level in the bank. The dimension of respectful and responsible behavior, managing and
communicating work and managing difficult situations are also fall in this level. And the
managing individual in a team is very high level. The study also shows that there is strong
positive impact on each other competencies.
Comparing personal profile of managers with their competencies shows that, female
managerial staffs have significance competencies in managing difficult situation than male.
Married employees have more respectful and responsible behavior than single. Joint family
setting has more managerial competencies than separate. Age and experience have weak
negative effect on the managerial competencies of people. Training time did not significant
effect on the managerial competencies of staff. Income levels of managerial staffs have
significance difference in stress management competencies. Further the type tasks involved,
designation of managerial employees also have differences in stress management
competencies. Hence, the special attention have to be taken by management in designing
and implementing stress management training to enhance the stress management
competencies of banking sector staff.
