Stress Management competencies among banking sector managerial employees in the Batticaloa district

Abstract

This paper examines the level of stress management competencies among banking sector managerial employees. Further, this study explores the level of effect personal factors on stress management competencies. The stress management competencies is measured using the dimension of respectful and responsible behavior, managing and communicating work, managing individual in a team and managing difficult situations. The data is collected using questionnaires from 84 managerial employees who are randomly selected from the banks in the Batticaloa district. The data is analyzed using the statistical techniques of descriptive statistics, one sample t test, independent sample t test, ANOVA test, correlation and cross tabulation techniques. The study found that the stress management competencies of managerial employees are high level in the bank. The dimension of respectful and responsible behavior, managing and communicating work and managing difficult situations are also fall in this level. And the managing individual in a team is very high level. The study also shows that there is strong positive impact on each other competencies. Comparing personal profile of managers with their competencies shows that, female managerial staffs have significance competencies in managing difficult situation than male. Married employees have more respectful and responsible behavior than single. Joint family setting has more managerial competencies than separate. Age and experience have weak negative effect on the managerial competencies of people. Training time did not significant effect on the managerial competencies of staff. Income levels of managerial staffs have significance difference in stress management competencies. Further the type tasks involved, designation of managerial employees also have differences in stress management competencies. Hence, the special attention have to be taken by management in designing and implementing stress management training to enhance the stress management competencies of banking sector staff.