Service quality of solid waste system at urban council special reference to Trincomalee town and gravest.

Abstract

A community given access to proper sanitation has improved living conditions, with increased health and well-being and economic productivity, therefore researcher is going to study of service quality of solid waste system at Trincomalee urban council. Objectives of the study are to identify the factor which determine the service quality, to identify the factor which influence on the customer satisfaction, to find out the relationship between service quality and customer satisfaction of Trincomalee Urban Council and to provide the suggestion to enhance the customer satisfaction through service quality of Trincomalee Urban Council. SERVQUAL method has been tested in this study. Two hundred and fifty questionnaires have been issued to eighteen Tamil families in G.N divisions based on the convenient sampling method. Finding of the study show that R2 contribute to 50.8% of customer satisfaction.