Impact of job design on employees’ performance in people’s banks of Ampara district.

Abstract

Success of organizations mainly depends on the proper management of people. Designing job systematically is crucial task for human resource personnel. Banks highly contribute for the economic development of Sri Lanka. The objective of the study is to analyze the impact of Job Design on Employees’ Performance in People’s Banks of Ampara district. To analyze this condition, one hypothesis was formulated. The study was conducted by using a random sample of ten branches of People’s banks of Ampara district. Respondents for the investigation are Customer Service Assistants and Staff Assistants in each branches. There are two main variables in the study such as Job Design as an independent variable and Employees’ Performance as dependent variable. Skill Variety, Task Identity, Task Significant, Autonomy and Feedback are dimensions of the Job Design and trait based performance, behavior based performance and result based performance are measurements of the Employees’ Performance. Data were collected from 54 respondents. In order to test the hypothesis researcher concentrated on relationship testing based on calculating Pearson correlation. The result of the study showed a positive relationship between Job Design and Employees’ Performance in Peoples’ Banks of Ampara district. The study found that relationship was significant (correlation coefficient was 0.958, that was significant at 0.01 level) implying that each branches should adopt an effective Skill Variety ,Task Identity, Task Significant , Autonomy and Feedback in order to improve employees’(Customer Service Assistants and Staff Assistants) performance and the degree of quality level of Job Design and Employees’ Performance are moderate level as the Mean values for job design and employee performance are 3.7179 and 3.7833 respectively. The study suggests that improving Job Design factors to upgrade the employees’ Performance is essential.