Abstract:
Explains why universities wishing to make the transition to Total Quality Management must
address the issue of universal learning. Provides some evidence that quality circles can facilitate
to overcome some barriers such as why people less attend continuous professional development
activities such as workshops or meetings in the quality context. Discusses three barriers mainly
for poor attendance, and demonstrates how quality circles can assist organizations in progressing
through the analysis. Explores specific aspects of organizational learning relevant to Total
Quality Management, which can be effected through the medium of quality circles . Concludes
that quality circles could prove a useful vehicle for initiating some of the changes and attendant
learning which the transition to Total Quality Management entails.
