Abstract:
Purpose: Work-life balance has emerged as one of the key concepts in human
resource management, and employees at all levels of employment place a high
importance on it. Consequently, this study explores how work-life balance impacts
organizational citizenship behavior.
Design/methodology/approach: The research included 130 state banking staff in
Ampara district as the sample and a random sampling method was used for data
collection. A standard questionnaire was used to collect the data from these banking
staff.
Findings: The study findings showed that work-life balance had a strong positive
correlation (r = 0.754) with organizational citizen behavior. The research findings
provide a thoughtful understanding of the significance of work-life balance and
organizational citizenship behavior. As a result, the proper balance between personal
and professional life will lead to organizational citizenship behavior among
employees.
Practical implications: Nevertheless, future researchers can reinvent this study with
a greater sample size, and other private and state banks. In addition, the study's
recommendations could help to strengthen the work-life balance among state bank
employees in Sri Lanka.
Originality value: This study provides value for the existing body of knowledge on
work-life balance and organizational citizenship behavior of this sample area and the
understanding of the importance of Work-life balance for banking staff to increase
their organizational citizenship behavior to increase the performance and productivity
of the banks.
