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E-Repository - South Eastern University of Sri Lanka
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South Eastern University Arts Research Session (SEUARS) / SEUIARS
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Issue Date
Title
Author(s)
2017-01-17
Impact of service quality on customer satisfaction: special reference to Amana bank PLC in Eastern province in Sri Lanka
Nimsith, S.I.
;
Shibly, F.H.A
;
Ishama, M.Y.F.
;
Safnas, I.
2019-12-18
Impact of customer relationship marketing on customer loyalty - a comparative study between state banks and private banks in Northern region of Sri Lanka
Jude Leon, S. A.
;
Pathmini, M. G. S.
Discover
Author
1
Ishama, M.Y.F.
1
Jude Leon, S. A.
1
Nimsith, S.I.
1
Pathmini, M. G. S.
1
Safnas, I.
1
Shibly, F.H.A
Subject
1
Banking industry
1
Customer loyalty
1
Customer relationship marketing
1
Service quality
1
SERVQUAL model
Date issued
1
2017
1
2019
Has File(s)
2
true