Information technology governance (ITG) in measuring the importance of IT investment performance.

Abstract

This research study presents the IT governance in measuring IT investment's performance. This research highlights several aspects of IT investment's performance measurement in telecommunication service provider companies and commercial banks in Sri Lanka. IT governance practices will help to optimize IT - enabled investments that ensure service delivery and provide a measure to judge when things go wrong. Performance measurements of IT investment is crucial for companies to utilize their IT investments in a optimum level. This research study confirm that cooperate contribution perspective's most of the questions, user orientation perspective questions and operational excellence perspective questions were considered by the respondents against their IT investments as a measured to some extent status. On the other hand future orientation perspective questions have neutral and measured to some extent status. However the balanced scored card four perspectives IT investment's performance measures are important for these companies Sri Lanka.