Abstract:
Purpose: The tourism industry deals with facing different alterations as a
response to the socio-economic circumstances such as Covid-19, economic crises
and terrorist attacks due to the industrial complexity. Therefore, it causes a
significant effect on every branch of the sector including hotel industry. In this
context, the current economic crisis also has an impact on the tourism fields and
the hotel sector. Therefore, this survey study aims to measure organizational
resilience through predictors of resilience, i.e. strategy and change, and to assess
how organizational resilience contributes to the performance of hotels in the
Western and Sothern provinces of Sri Lanka in the economic turbulence.
Design/methodology/approach: Data was collected via questionnaire from the
hotel managers of 36 above 3-star hotels. And, convenience sampling was used
and data was analyzed using SPSS software. To identify the relationships between
predictors, correlation and regression analysis were used and to test the
hypotheses, hypothesis testing was used.
Findings: The result of this research emphasizes that the resilience predictors
have a considerable effect on hotel resilience and resilience positively influences
the hotel performance in the economic crisis in Sri Lanka.
Practical implication: This study extends to providing a framework to identify
organizational resilience and its effect on hotel performance in the economic
crisis in Sri Lanka, giving hotel managers better idea of how to be adapted to
environmental changes.
Research limitation: It was a problem to cover a relatively large sample. Because
only a small number of hotels were registered in SLTDA for the hotel
classification
Originality value: The study is valuable to the knowledge of how hotels should
be managed in a period of economic crisis.
