Abstract:
Purpose: the primary aim of this study is two-fold, (a) measuring the effect of
Instant Messenger adoption on team performance, lastly (b) examining the
mediating effect of irritation, knowledge creation and quality content on team
performance.
Design/methodology/approach: A quantitative research approach was used to
test the hypothesis. This study developed a structured questionnaire and
distributed it to the target population. Simple random sampling was used to select
respondents. Structural Equation Modelling (SEM) was used to analyze the data.
Findings: Results indicated that IM adoption significantly affects content quality
and knowledge creation. Results also confirmed the negative effect of irritation
on knowledge creation and quality content resulting from IM adoption, which
eventually diminishes the team’s performance.
Practical implications: Results indicated that it is better to create knowledge
about the instant messenger, implement that knowledge, and transfer that
knowledge to every member of the team. So eventually, it will help to adopt
instant messenger in that particular organization.
Research limitations: A quantitative technique was used in this study.
Experimental research would give a better picture of the effect of IM adoption.
Originality value: This study extended the knowledge of Media Synchronicity
Theory in the context of Instant messenger.
