Please use this identifier to cite or link to this item: http://ir.lib.seu.ac.lk/handle/123456789/1150
Title: Evaluation of corporate performances (CP) in public health service organizations (PHSO) in Eastern Province of Sri Lanka using balanced score card (BSC)
Authors: Ismail, M.B.M.
Velnampy, T.
Keywords: Performance
Balanced Score Card
Health Services
Issue Date: 10-Apr-2012
Publisher: Faculty of Management and Commerce, South Eastern University of Sri Lanka
Abstract: Public sector has been changing over the past two and half decades. Pollitt (2003) stated that there are specific changes in internal market in the National Health Services (NHS). Andy Adcroft and Robert Willis (2005) found that current systems of performance measurement in the public sector are unlikely to have a significant influence on improving services. The most likely outcomes of these systems are further commodification of services and deprofessionalisation of public sector workers. It is apparent that public services need better performance measures for their improvement of services. Researcher raises "what factors influence on Public Health Service Organizations' Performances? as a research question. Objective of this research is to diagnose factors influencing Public Health Service Organizations' Performances. Researcher approaches research by objective foundation, theoretical foundations and graphical model. Researcher developed a research framework incorporating customer, finance, internal business process and Information Technology considering them as independent variables. Performance of Public Health Service Organizations is considered as dependent variable.
URI: http://hdl.handle.net/123456789/1150
ISBN: 9789556270266
Appears in Collections:1st Annual International Research Conference - 2012

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