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Determining visitors’ satisfaction in theme parks: a case from kuala lumpur, Malaysia

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dc.contributor.author Mat Romli, Siti Rosyidah
dc.contributor.author Ahmad, Albattat
dc.contributor.author Kassim, Arfah
dc.contributor.author Ibrahim, Razali
dc.date.accessioned 2016-01-18T09:37:29Z
dc.date.available 2016-01-18T09:37:29Z
dc.date.issued 2015-11-07
dc.identifier.citation Proceedings of 5th International Symposium 2015 on " Emerging Trends and Challenges in Multidisciplinary Research”, pp. 264-267
dc.identifier.uri http://hdl.handle.net/123456789/1238
dc.description.abstract Theme park is one of the tourism products in Malaysia that generate the income to the country and influence the growth of tourism economy. Theme park in Malaysia has been the selected as the prior destination among the residents and tourist as it is one of famous attraction site for the purpose of leisure, recreational, entertainment and enjoyable activities besides providing tourist experience at the destination. The proposed research has been selected in one of the biggest and famous theme park in Malaysia which is Sunway Lagoon Theme Park located in the city of Petaling Jaya in Selangor. The objective of the research is to determine the visitor satisfaction at the attraction site, theme park of Sunway Lagoon Water Theme Park. Satisfied visitors also will influence the repetition of visitor to the theme park and build loyal customer and influence repeat visitor. Review from the primary data source which is journal papers of research study on related topics takes place. The data collection that able to gather the required respondents by the usage of stratified random sampling has been carried out. The descriptive and cross-sectional studies and quantitative data by using Statistical Package of Social Sciences (SPSS) has been selected in performing data analysis. The findings obtained showed a wide choice of recreational activities, service quality (using SERVQUAL dimensions) and queue management aspect has conclude that all the variables has positive relationship in towards determining visitors satisfaction. An additional information of pull and push factors determinants has been concluded in the aspect of motivation among visitors. The results obtained able to contribute to the related tourism products besides for the educational references for the future. en_US
dc.language.iso en_US en_US
dc.publisher South Eastern University of Sri Lanaka,University Park, Oluvil, #32360, Sri Lanka. en_US
dc.subject Visitor en_US
dc.subject Satisfaction en_US
dc.subject Theme Park en_US
dc.subject Malaysia en_US
dc.title Determining visitors’ satisfaction in theme parks: a case from kuala lumpur, Malaysia en_US
dc.type Conference paper en_US


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