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http://ir.lib.seu.ac.lk/handle/123456789/3328| Title: | Evaluation of library services: a literature review |
| Authors: | Mashroofa, Mohamed Majeed |
| Keywords: | Evaluation criteria Service quality Research instruments for evaluation research |
| Issue Date: | Jun-2010 |
| Publisher: | Sri Lanka Library Association, Colombo, Sri Lanka. |
| Citation: | Sri Lanka Library Review: Journal of the Sri Lanka Library Association |
| Abstract: | This paper reviews the literature related to evaluation of Information services. The purpose of this study is to identify the evaluation criteria, evaluation perspectives and instruments of evaluation researches in order to apply to the local context to assure the service quality of libraries. Under this library evaluation points and evaluation perspectives were reviewed. Further to these evaluation criteria, methodology and research instrument used in evaluation research were studied. Several related research carried out by using different evaluation criteria have been reviewed. |
| URI: | http://ir.lib.seu.ac.lk/handle/123456789/3328 |
| Appears in Collections: | Research Articles |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| sllr_24 - Page 33-42.pdf | 347.16 kB | Adobe PDF |  View/Open |
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