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Title: Evaluation of library services: a literature review
Authors: Mashroofa, Mohamed Majeed
Keywords: Evaluation criteria
Service quality
Research instruments for evaluation research
Issue Date: Jun-2010
Publisher: Sri Lanka Library Association, Colombo, Sri Lanka.
Citation: Sri Lanka Library Review: Journal of the Sri Lanka Library Association
Abstract: This paper reviews the literature related to evaluation of Information services. The purpose of this study is to identify the evaluation criteria, evaluation perspectives and instruments of evaluation researches in order to apply to the local context to assure the service quality of libraries. Under this library evaluation points and evaluation perspectives were reviewed. Further to these evaluation criteria, methodology and research instrument used in evaluation research were studied. Several related research carried out by using different evaluation criteria have been reviewed.
Appears in Collections:Research Articles

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