Please use this identifier to cite or link to this item: http://ir.lib.seu.ac.lk/handle/123456789/2909
Title: Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks
Authors: Pushpakaran, K.
Keywords: Switching cost
Customer satisfaction
Customer retention
Internet banking services
Sri lanka
Issue Date: 25-May-2012
Publisher: South Eastern University of Sri Lanka
Citation: 2nd International Symposium 2012, 25th - 27th May 2012. South Eastern University of Sri Lanka, Oluvil, Sri Lanka, pp 46-48.
URI: http://ir.lib.seu.ac.lk/handle/123456789/2909
ISBN: 978-955-627-030-3
Appears in Collections:2nd International Symposium - 2012

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