Please use this identifier to cite or link to this item:
http://ir.lib.seu.ac.lk/handle/123456789/2909| Title: | Impact of switching cost on customer satisfaction and customer retention for internet banking services: a study based on Sri Lankan commercial banks |
| Authors: | Pushpakaran, K. |
| Keywords: | Switching cost Customer satisfaction Customer retention Internet banking services Sri lanka |
| Issue Date: | 25-May-2012 |
| Publisher: | South Eastern University of Sri Lanka |
| Citation: | 2nd International Symposium 2012, 25th - 27th May 2012. South Eastern University of Sri Lanka, Oluvil, Sri Lanka, pp 46-48. |
| URI: | http://ir.lib.seu.ac.lk/handle/123456789/2909 |
| ISBN: | 978-955-627-030-3 |
| Appears in Collections: | 2nd International Symposium - 2012 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2nd int sym 2012 pp46-48.pdf | 1.55 MB | Adobe PDF |  View/Open |
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